NIS SOLUTION OFFERS COMPREHENSIVE PROFESSIONAL SERVICES AND PROGRAM MANAGEMENT SOLUTIONS, TAILORED TO MEET THE UNIQUE NEEDS OF GOVERNMENT AGENCIES. WE SPECIALIZE IN MANAGING PROJECTS OF ALL SIZES, USING A STRATEGIC APPROACH THAT ENSURES ADAPTABILITY, SCALABILITY, AND HIGH-QUALITY OUTCOMES IN COMPLEX ENVIRONMENTS. OUR SERVICES INCLUDE THE FOLLOWING.
We excel in Agile methodologies to effectively manage programs and projects, ensuring flexibility, cross-team coordination, and the ability to respond rapidly to evolving needs.
NIS Solution provides multi-tiered help desk support, handling Tier 0–4 tickets with the capability to offer up to 24/7/365 service, ensuring reliable and efficient IT support for government operations.
We offer full-service website solutions, from design and development to ongoing management, ensuring responsive, authoritative, and up-to-date online presences for government agencies.
Our expertise in research and institutional support ensures that government agencies can rely on data-driven insights and operational excellence.
NIS Solution implements comprehensive change management strategies, including Change Management Implementation Plans, to ensure smooth transitions and full adoption of new processes and technologies.
At the Refugee Processing Center (RPC), NIS Solution manages an average of 550 Tier III tickets and 475 Tier I/II tickets monthly, providing support for over 1,500 users worldwide. Our multi-tiered help desk consistently meets Service Level Agreements, resolving 95% of issues on time while maintaining reliable support for refugee processing operations.